Service Policies

  1. Notice of changes. These service policies shall govern work performed by Small Business Logic Inc. (“we” or “SBL”). We will advise clients (“you”) via e-mail or U.S. mail of changes to our service policies at least 30 days in advance of the new policies taking effect.
  2. Acceptance of service policies. By engaging our services, you agree to the service policies in effect at that time and as changed in the manner described in the preceding section.
  3. Work scope, budget & schedule. Through separate written or electronic communications, we will agree to a specific work scope, budget and schedule. You pay for only those services agreed to beforehand.
  4. Fees. Most commonly quoted on an hourly basis, our fees are specified in a proposal customized for your business.
  5. Termination. Either party may terminate our working relationship at any time. At such time, you will be reponsible for paying for any outstanding invoices and for services rendered but not yet billed. We would make ourselves available to provide reasonable transition support, if requested by you, at our standard fee schedule.
  6. Time tracking. We invoice for all time worked, including travel time, project management, file maintenance, and miscellaneous communications. Exception: we don’t invoice you for addressing any concerns you might have about service problems.
  7. Payment terms. Payment terms are established based on the work at hand and credit rating of the client. We accept as payment VISA/MC and checks drawn on U.S. banks.
  8. Finance charges. We charge 10% annual simple interest on past due accounts.
  9. Expertise. Our core expertise is financial. Advice that relates to other disciplines (e.g. tax, law, personnel, insurance, mergers & acquisitions, sales & marketing, organizational development, etc.), while based on research, training and practical experience, should not be construed as expert advice.
  10. Ability to obtain financing or to complete an equity buy/sell transaction. While our work may increase your chances of obtaining debt or equity financing, or to complete a buy/sell transaction, we cannot guarantee that you will succeed in such efforts, the results of which are dependent on factors outside of our control.
  11. GAAP. We are not CPAs and we cannot compile, review or audit your financial statements, nor guarantee that your financial statements will conform to Generally Accepted Accounting Principles (GAAP), but we can collaborate with your CPA to generate such statements.
  12. Software. Our services are designed for the most current Windows versions of QuickBooks, and many of our work products take the form of Adobe Acrobat PDF, Word and Excel data files.
  13. Confidentiality. We will regard as confidential all information related to this engagement, but cannot guarantee that electronic (e-mail, fax, etc.) communication of data is secure. You accept the risk associated with transmitting data electronically by engaging in such communications with us.
  14. Compliance deadlines. Unless otherwise agreed to in writing, we are not responsible for identifying and reminding you of any compliance deadlines, such as those for tax returns, corporate filing, or loan covenants.
  15. Financial controls. Our services regarding financial control systems may reduce, but cannot eliminate your exposure to fraud, theft, errors and other such losses.
  16. Management responsibility. Your company’s ownership and management are ultimately responsible for the business, its management decisions, and its failure or success.
  17. Data sharing. The success of our work depends on you sharing with us in a timely manner accurate and truthful information, whether in written, electronic or verbal form. This includes but is not limited to bookkeeping data, forward-looking assumptions, and strategic assessments.
  18. Copyrights. If we give you copyrighted materials during our engagement, you may use these materials for your own business, but you may not give, lend or sell our copyrighted materials to others.
  19. Governing law. These service policies constitute a legal agreement between you and us, and shall be interpreted and governed by the laws of the State of California without regard to rules pertaining to conflicts of laws.
  20. Dispute resolution. Any legal action arising from our relationship or any rights or duties belonging to or owed by either of us, shall be brought in a court of competent jurisdiction in Oakland, California.
  21. Referrals to third party vendors or products. To avoid conflict of interest, we do not accept commissions or any other type of consideration from third parties. We assume no liability for consequences related to our referrals to third party vendor or products, such as CPAs, attorneys, payroll services, or specific software solutions.
  22. Guarantee. If you are not satisfied with our services, please inform us within 15 days of our invoice date. If we cannot mutually agree on another way to resolve your concerns, we will release you of your obligation to pay the disputed portion of that invoice.